Refund Policy

Last updated: May 21, 2026

This Refund Policy applies to the Aurora SaaS subscription products — currently ContentPulse and ClientPulse — offered by Aurora AI Solutions Studio UG (haftungsbeschränkt) ("Aurora"). Where relevant, it also covers historical charges from legacy products (VeritasX, AgentForge) that are no longer accepting new subscriptions.

Out of scope: This Refund Policy does not apply to Aurora's KI-Beratung product line (German consulting business under helloaurora.ai/consulting). For one-time downloadable products (e.g., Sector AI Act-Readiness Packs, AI-Sicherheits-Toolkit, AI Governance Framework Pack, DPIA-Vorlagenbibliothek, AI Vendor Risk Assessment Toolkit, Aurora Skills, Online courses) the applicable refund rules are set out in the AGB Digitale Produkte. Pursuant to § 356 Abs. 5 BGB, a digital download is delivered immediately on purchase and — provided the buyer has given the explicit consent and acknowledgement collected at checkout — the right of withdrawal expires at that moment; refunds for such downloadable purchases are therefore generally not available outside of statutory warranty claims (Mängelhaftung). For KI-Beratung consulting engagements (e.g., AI-Quickstart, AI-Strategie-Tag, AI-Sicherheits-Audit, POC-Sprint, AI-Implementierung, AI-Ops Retainer, AI-Sicherheits-Retainer, Regulatory Watch Service, Fractional CAIO) the applicable rules — including statutory warranty for werkvertragliche Werke, fixed-fee billing milestones, and retainer minimum-term obligations — are set out in the AGB Beratungsleistungen; refund eligibility for consulting engagements depends on the engagement stage and is governed by those AGB rather than this Refund Policy.

1. Digital Services — No Refunds After Service Begins

Aurora products are digital services that begin immediately upon subscription activation. By subscribing to a paid plan, you consent to immediate service delivery and acknowledge that:

• The digital service begins as soon as your subscription is activated.
• Once the service has begun, no refunds will be issued for the current or any past billing period.
• This applies to monthly and annual subscriptions across all current tiers (Solo, Pro, Agency, Enterprise, Agency Suite). Legacy VeritasX pay-as-you-go credits, where still redeemable, are non-refundable once purchased.

2. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You retain full access to your paid plan until the end of your current billing period.
• Your paid access ends at the close of the current billing period. The account itself remains available for data export until deletion is requested.
• No partial refunds are issued for unused days within a billing period.
• Your account data (content pieces, voice profiles, client health records, integration tokens, etc.) is retained for 30 days after account closure, then deleted. You may request immediate deletion at any time via the in-app settings or by emailing us.

3. EU/EEA Consumer Right of Withdrawal

If you are a consumer in the EU or EEA, you have a 14-day right of withdrawal under the Consumer Rights Directive (implemented in Germany as § 355 BGB).

However, pursuant to § 356(5) BGB, this right expires once the digital service has been fully provided or, for ongoing services, once performance has begun — provided you gave explicit prior consent and acknowledged the loss of your withdrawal right at checkout.

If you did not provide this consent and wish to exercise your right of withdrawal within 14 days of purchase, contact us at info@helloaurora.ai and we will process your refund within 14 days.

4. Exceptions — When We Will Issue Refunds

We believe in treating our customers fairly. We will consider refunds in the following cases:

• Billing errors: If you were charged incorrectly (e.g., double charge, wrong amount), contact us and we will issue a full refund for the erroneous charge.
• Extended outage: If the Services were unavailable for more than 72 consecutive hours due to an issue within our control, we will issue a prorated credit or refund for the affected period upon request.
• Unauthorized charges: If your account was compromised and unauthorized purchases were made, contact us immediately. We will investigate and refund unauthorized charges.

5. How to Request a Refund

6. Chargebacks

If you initiate a chargeback through your bank or credit card provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us directly — we're committed to resolving billing issues quickly and fairly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email to active subscribers. The "Last updated" date at the top reflects the most recent revision.

8. Contact