Terms & Conditions

Allgemeine Geschäftsbedingungen (AGB) — Last updated: May 24, 2026

1. Scope & Parties

These Terms and Conditions ("Terms") govern your use of all products and services provided by Aurora AI Solutions Studio UG (haftungsbeschränkt), Friedhofstr. 10, 70191 Stuttgart, Germany ("Aurora," "we," "us"), currently ContentPulse, ClientPulse, the Aurora Operator agent embedded in both products, the Agency Suite bundle, and the Aurora Studio Setup white-glove implementation service (collectively, the "Services"). Legacy products (VeritasX, AgentForge) remain covered by these Terms for any historical charges or retained data, but are no longer accepting new subscriptions.

By creating an account, joining the waitlist, or using any Aurora Service, you ("User," "you") agree to these Terms in their entirety. If you do not agree, do not use the Services.

2. Description of Services

Aurora provides AI-powered software-as-a-service (SaaS) products accessible via web browser at subdomains of helloaurora.ai. The Services use artificial intelligence to analyze, generate, and optimize content as described on each product's landing page. The current product surface includes:

• ClientPulse — AI Client Health Intelligence for agencies. Pulls signals from connected sources (Gmail, Google Calendar, Zoom, Stripe, Slack), computes a composite Client Health Score, and generates AI-recommended save plays, renewal pitches, and white-label monthly client reports — all behind a Human-in-the-Loop approval gate.
• ContentPulse — AI Content Repurposing Studio. Ingests long-form source content (audio, video, transcripts, URLs), generates platform-native variants in your per-client voice profile, and routes drafts through a Kanban review queue.
• Aurora Operator — Named AI agent embedded in both products. Runs structured skills (e.g. draft-save-playbook, draft-renewal-pitch, create-pitch, create-campaign, create-ad-copy) using your Bring-Your-Own-Key (BYOK) LLM provider — Anthropic, OpenAI, or Google. See §10.4.
• Closed-loop signals pipeline (CP ↔ CTP). Signals produced in one product trigger skill subscribers in the other (e.g. a CP renewal_window_30d signal opens a CTP draft-renewal-pitch Operator skill).
• Aurora Studio Setup — Optional one-time white-glove implementation service: a fixed-scope engagement where Aurora's team configures your workspace, imports your clients, sets up integrations, builds your initial voice profiles, and trains your team. See §10.6.

Aurora reserves the right to modify, update, or discontinue features at any time. Material changes will be communicated to registered users via email with at least 14 days' notice.

3. Account Registration

You must provide a valid email address and create a password to use the Services. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must be at least 16 years old to create an account. By registering, you represent that you meet this age requirement.

4. Subscription Plans & Pricing

Aurora offers paid subscription tiers only — there is no free tier. Current pricing is displayed on each product's landing page and at checkout. Prices are in US Dollars (USD) unless otherwise stated.

• Monthly subscriptions: Billed via Stripe. Your subscription renews automatically each month until cancelled.
• Annual subscriptions: Billed once per year, discounted by two months (16.7% off) relative to the monthly rate.
• Usage-based overage: The ContentPulse Agency tier includes a soft cap on pieces per month. Pieces generated beyond the cap are billed at the per-piece rate disclosed on the pricing page and aggregated on your next invoice.
• Legacy pay-as-you-go credits: Applicable only to historical VeritasX purchases, which are no longer offered to new customers. Existing credits remain redeemable.

We reserve the right to adjust pricing with 30 days' notice. Existing subscribers will be grandfathered at their current rate until the end of their billing cycle.

5. Payment & Billing

All payments are processed by Stripe, Inc. By subscribing to a paid plan, you authorize Stripe to charge your payment method on a recurring monthly basis. Aurora does not store your credit card or bank account details.

If a payment fails, we will attempt to charge your payment method up to 3 times over 7 days. If all attempts fail, access to paid features will be suspended and the account moved to a read-only state. You may restore access at any time by updating your payment method and settling the outstanding invoice; after 30 days of non-payment the account becomes eligible for deletion per Section 11.

All prices are exclusive of applicable taxes. VAT/sales tax will be added where required by law and calculated by Stripe Tax based on your location.

6. Right of Withdrawal (Widerrufsrecht) — EU/EEA Consumers

7. Service Availability (Uptime)

Aurora targets 99.5% monthly uptime for all Services, measured at the application level (excluding planned maintenance and third-party outages).

• Planned maintenance: We will notify users at least 24 hours in advance via in-app banner or email. Planned maintenance windows are excluded from uptime calculations.
• Unplanned outages: We will use commercially reasonable efforts to restore service as quickly as possible and will communicate status updates via our website.
• No SLA credits: At this stage, Aurora does not offer service level agreement credits for downtime. This may change as the product matures.

8. Data Backups

Aurora maintains automated daily backups of all user data via Supabase's built-in backup infrastructure. Backups are retained for 7 days. In the event of data loss, we will restore from the most recent backup.

Users are encouraged to export their own data regularly (e.g., CSV export of content pieces, voice profiles, client health records, or integration activity — availability varies by product and tier). Aurora is not liable for data loss beyond restoring from our most recent backup.

9. Intellectual Property

• Your content: You retain full ownership of all content you submit to the Services (tweets, posts, threads, text). By using the Services, you grant Aurora a limited, non-exclusive license to process your content solely to provide the requested analysis.
• AI-generated output: Analysis results, rewrites, scores, and recommendations generated by our AI ("AI Output") are provided to you for your personal or business use. You may use, modify, and publish AI Output, subject to the AI-content disclosure obligations in Section 10 (Acceptable Use) and Section 15 (Indemnification). Where Aurora applies watermarks, signatures, or machine-readable provenance metadata to AI Output for transparency, you shall not remove, alter, or obscure such identifiers.
• Aurora IP: The Services, including all software, design, algorithms, and branding, are the intellectual property of Aurora AI Solutions Studio UG. You may not reverse-engineer, decompile, or create derivative works from the Services.

10. Acceptable Use & AI-Content Compliance

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws.
• Attempt to access other users' data or accounts.
• Use automated scripts, bots, or scrapers to access the Services (except via our official API, when available).
• Resell, sublicense, or redistribute access to the Services without written permission.
• Submit content that is illegal, harmful, threatening, abusive, defamatory, or infringing.
• Attempt to circumvent usage limits, authentication, or payment requirements.

10.1 AI-Generated Content Disclosure

Where you publish, distribute, forward, share, or otherwise cause AI Output to be made available to any third party — including via social media platforms, email, websites, messaging platforms, or directly to your end-clients — you shall (a) disclose that the AI Output is AI-generated where required by applicable law, including without limitation Article 50 of the EU AI Act (Regulation (EU) 2024/1689), with the transparency obligations for in-market systems becoming enforceable 2 December 2026 (per the "Digital Omnibus" of 7 May 2026); the California AI Transparency Act (Cal. Bus. & Prof. Code § 22949.90 et seq.); Colorado SB 26-189 (effective 1 January 2027, replacing the repealed Colorado AI Act); and any equivalent disclosure obligation in a jurisdiction where the AI Output is made available; and (b) ensure that machine-readable provenance metadata generated by the Services (HTML <meta> tags, C2PA manifests on media outputs, or AI-disclosure footers on client reports) is preserved, not stripped, and not obscured.

Aurora applies Article 50 disclosure measures uniformly across all jurisdictions: every AI-generated artifact carries a visible "AI-assisted / Generated by Aurora" indicator and machine-readable provenance metadata where the output format supports it. ClientPulse white-label client reports include a default-ON "Generated with the assistance of AI (Aurora Operator) · Data and figures verified by [agency name]" footer that the agency owner may toggle off only with explicit acknowledgement of any applicable downstream Article 50 disclosure obligation.

10.2 Customer Responsibility for Applicable AI Regulations

You are solely responsible for compliance with all laws and regulations applicable to your use of the Services and to any AI Output you generate, receive, distribute, or act upon. This includes, without limitation: the EU AI Act where AI Output is used in the European Union (Article 2(1)(c)); the UK GDPR and UK Data Protection Act 2018; Canadian federal and provincial privacy law (PIPEDA and provincial equivalents); the Australian Privacy Act 1988 and any reforms thereto; the New Zealand Privacy Act 2020; US federal law and state AI transparency, automated-decision, and privacy laws (including the California AI Transparency Act, the Colorado AI Act, and applicable New York State law); and any sector-specific regulation (financial services, healthcare, employment) triggered by your use. You warrant that you will conduct any Data Protection Impact Assessment (DPIA) or AI Impact Assessment required for your specific deployment and retain records sufficient to demonstrate compliance.

10.3 Aurora's Global Launch Posture

Aurora's Services are offered globally, with EU AI Act Article 50 transparency disclosures applied uniformly across all jurisdictions. Per-product Model Cards (ContentPulse, ClientPulse) describe the AI systems used and their risk classifications under each applicable framework, including Aurora's current good-faith analysis that ClientPulse falls under limited-risk rather than Annex III high-risk classification (commercial agency-client relationships do not squarely fit any of the eight Annex III enumerated domains). Customers acknowledge that the EU AI Act Annex III high-risk obligations have been postponed to 2 December 2027 per the May 2026 Digital Omnibus, and that Aurora's classification analysis is subject to confirmation by qualified German counsel.

10.4 Aurora Operator — Bring Your Own Key (BYOK) Terms

The Aurora Operator agent runs LLM calls under your API key with the LLM provider you select (Anthropic, OpenAI, or Google). You acknowledge and agree:

• Your use of Aurora Operator with a third-party LLM API key is subject to that provider's terms of service, acceptable-use policy, and data-handling terms in addition to these Terms. You are solely responsible for accepting and complying with the upstream provider's terms (Anthropic Terms of Service and DPA; OpenAI Terms and DPA; Google Cloud Terms and DPA, as applicable).
• All token consumption, billing, rate limits, content-moderation decisions, model deprecations, and policy changes are between you and the upstream provider. Aurora does not proxy, intermediate, broker, or markup any portion of the call.
• Aurora is not liable for outages, content-moderation refusals, account suspensions, rate limits, model deprecations, billing disputes, or any other action taken by the upstream LLM provider. Operator skill execution may fail, time out, or be refused as a result.
• Aurora stores your BYOK API key encrypted at rest (pgsodium symmetric encryption on the profiles.operator_credential column) and decrypts it just-in-time per invocation. The plaintext is never persisted. You may rotate or remove your BYOK credential at any time via Operator settings; removal disables Operator skills and falls back to the template-only flow.
• Aurora enforces a per-month spend cap that you configure. We are not responsible for spend incurred against your provider account beyond what our spend-cap meter records, particularly if your usage pattern bypasses Operator (e.g. you use the same key elsewhere).

10.5 Profiling and Automated Decisions (Art. 22 GDPR Safeguard)

ClientPulse generates risk scores (Client Health Score), predictions (churn probability, expansion likelihood), and recommendations (save plays, renewal pitches, payment check-ins) using AI-based profiling of your clients. These outputs are decision supports, not decisions themselves. Every client-facing outbound action — every email, every white-label report send, every save-play kick-off, every renewal pitch — requires your explicit human approval before transmission (the "HITL gate"). You retain full editorial and decisional control. This HITL gate is Aurora's primary safeguard under Article 22(3) GDPR and is documented as such in the ClientPulse Model Card and DPIA.

10.6 Aurora Studio Setup Service Terms

Aurora Studio Setup is a one-time, fixed-scope, fixed-fee implementation engagement. Unless explicitly stated otherwise in your engagement letter:

• Scope: workspace configuration in ClientPulse and/or ContentPulse, import of up to 25 of your clients, configuration of up to 5 source integrations (Gmail, Google Calendar, Zoom, Stripe, Slack, LinkedIn, WordPress, X), initial voice-profile build for up to 5 clients, and one 90-minute team training session.
• Out of scope: custom feature development, custom integration build for third-party tools not on Aurora's roadmap, ongoing managed-service operation of your account, content production beyond the initial voice-profile fixtures.
• Out-of-scope changes mid-engagement: if you request work outside the agreed scope mid-engagement, Aurora will quote a separate change-order before performing the work. No out-of-scope work is performed without your written approval.
• Delivery timeline: typically 5 business days from engagement-letter countersign and prerequisite-checklist completion. Delays caused by missing OAuth approvals, blocked credentials, or unavailable customer stakeholders are reflected in the timeline.
• Refund policy: the Aurora Studio Setup fee is non-refundable once configuration work has commenced. If you cancel before any configuration work has started (i.e. before the engagement-kickoff call), you may request a full refund within 14 days of payment (and a B2C consumer's right of withdrawal under §6 above also applies where relevant). If Aurora fails to complete the agreed in-scope deliverables within 30 business days due to causes within Aurora's control, Aurora will refund the pro-rated portion of the fee corresponding to incomplete deliverables.
• Data treatment: Studio Setup work is performed on your live workspace by Aurora staff or contractors under written confidentiality obligations. Aurora staff access to your data is logged and scoped to the duration of the engagement.

Violation of this Section 10 may result in immediate account suspension or termination.

11. Account Termination

• By you: You may cancel your subscription at any time via your account settings or by emailing info@helloaurora.ai. Cancellation takes effect at the end of your current billing period. You retain access until then.
• By us: We may suspend or terminate your account for violation of these Terms, with notice where practicable.
• Data after termination: Upon account deletion, your personal data will be deleted within 30 days, except where retention is required by law (see Privacy Policy, Section 8).

12. Limitation of Liability

13. Disclaimer of Warranties

14. Force Majeure

Aurora shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, pandemic, internet or telecommunications failures, power outages, failures of third-party AI providers (Anthropic, xAI, OpenAI), and failures of cloud infrastructure providers (Vercel, Supabase, AWS).

15. Indemnification

You agree to indemnify and hold harmless Aurora, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your failure to make required AI-generation or automated-decision disclosures under applicable law (per Section 10.1); (e) your use of AI Output in a manner prohibited by applicable law or this Agreement; (f) your failure to obtain any consent, notice, DPIA, AI impact assessment, or other compliance artifact required for your specific deployment; (g) your use of the Aurora Operator BYOK feature in violation of the upstream LLM provider's terms (per Section 10.4); or (h) where ClientPulse is or may become subject to EU AI Act Annex III high-risk obligations through your specific use (e.g. you use ClientPulse outputs to evaluate creditworthiness, employment decisions, access to essential services, or any other Annex III enumerated domain), your failure to operate the system within Aurora's documented limited-risk classification.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles.

The exclusive jurisdiction for all disputes arising out of or in connection with these Terms shall be the courts of Stuttgart, Germany, unless mandatory consumer protection laws of your country of residence provide otherwise.

For consumers within the EU, nothing in these Terms affects your rights under mandatory local consumer protection legislation.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Aurora regarding the Services. They supersede all prior agreements, communications, and proposals.

19. Contact