Terms & Conditions

Allgemeine Geschäftsbedingungen (AGB) — Last updated: March 31, 2026

1. Scope & Parties

These Terms and Conditions ("Terms") govern your use of all products and services provided by Aurora AI Solutions Studio UG (haftungsbeschränkt), Friedhofstr. 10, 70191 Stuttgart, Germany ("Aurora," "we," "us"), including but not limited to VeritasX, ReForge, ClientPulse, and AgentForge (collectively, the "Services").

By creating an account or using any Aurora Service, you ("User," "you") agree to these Terms in their entirety. If you do not agree, do not use the Services.

2. Description of Services

Aurora provides AI-powered software-as-a-service (SaaS) products accessible via web browser at subdomains of helloaurora.ai. The Services use artificial intelligence to analyze, generate, and optimize content as described on each product's landing page.

Aurora reserves the right to modify, update, or discontinue features at any time. Material changes will be communicated to registered users via email with at least 14 days' notice.

3. Account Registration

You must provide a valid email address and create a password to use the Services. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

You must be at least 16 years old to create an account. By registering, you represent that you meet this age requirement.

4. Subscription Plans & Pricing

Aurora offers free and paid subscription tiers. Current pricing is displayed on each product's landing page and at checkout. Prices are in US Dollars (USD) unless otherwise stated.

• Free tier: Limited usage per month (e.g., 3 analyses/month for VeritasX). No payment required.
• Paid tiers: Monthly subscriptions billed via Stripe. Your subscription renews automatically each month until cancelled.
• Pay-as-you-go (PAYG): One-time credit purchases. Credits do not expire.

We reserve the right to adjust pricing with 30 days' notice. Existing subscribers will be grandfathered at their current rate until the end of their billing cycle.

5. Payment & Billing

All payments are processed by Stripe, Inc. By subscribing to a paid plan, you authorize Stripe to charge your payment method on a recurring monthly basis. Aurora does not store your credit card or bank account details.

If a payment fails, we will attempt to charge your payment method up to 3 times over 7 days. If all attempts fail, your account will be downgraded to the free tier.

All prices are exclusive of applicable taxes. VAT/sales tax will be added where required by law and calculated by Stripe Tax based on your location.

6. Right of Withdrawal (Widerrufsrecht) — EU/EEA Consumers

7. Service Availability (Uptime)

Aurora targets 99.5% monthly uptime for all Services, measured at the application level (excluding planned maintenance and third-party outages).

• Planned maintenance: We will notify users at least 24 hours in advance via in-app banner or email. Planned maintenance windows are excluded from uptime calculations.
• Unplanned outages: We will use commercially reasonable efforts to restore service as quickly as possible and will communicate status updates via our website.
• No SLA credits: At this stage, Aurora does not offer service level agreement credits for downtime. This may change as the product matures.

8. Data Backups

Aurora maintains automated daily backups of all user data via Supabase's built-in backup infrastructure. Backups are retained for 7 days. In the event of data loss, we will restore from the most recent backup.

Users are encouraged to export their own data regularly (e.g., CSV export of analysis history on Pro plans). Aurora is not liable for data loss beyond restoring from our most recent backup.

9. Intellectual Property

• Your content: You retain full ownership of all content you submit to the Services (tweets, posts, threads, text). By using the Services, you grant Aurora a limited, non-exclusive license to process your content solely to provide the requested analysis.
• AI-generated output: Analysis results, rewrites, scores, and recommendations generated by our AI are provided to you for your personal or business use. You may use, modify, and publish AI-generated output freely.
• Aurora IP: The Services, including all software, design, algorithms, and branding, are the intellectual property of Aurora AI Solutions Studio UG. You may not reverse-engineer, decompile, or create derivative works from the Services.

10. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws.
• Attempt to access other users' data or accounts.
• Use automated scripts, bots, or scrapers to access the Services (except via our official API, when available).
• Resell, sublicense, or redistribute access to the Services without written permission.
• Submit content that is illegal, harmful, threatening, abusive, defamatory, or infringing.
• Attempt to circumvent usage limits, authentication, or payment requirements.

Violation of these terms may result in immediate account suspension or termination.

11. Account Termination

• By you: You may cancel your subscription at any time via your account settings or by emailing info@helloaurora.ai. Cancellation takes effect at the end of your current billing period. You retain access until then.
• By us: We may suspend or terminate your account for violation of these Terms, with notice where practicable.
• Data after termination: Upon account deletion, your personal data will be deleted within 30 days, except where retention is required by law (see Privacy Policy, Section 8).

12. Limitation of Liability

13. Disclaimer of Warranties

14. Force Majeure

Aurora shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, pandemic, internet or telecommunications failures, power outages, failures of third-party AI providers (Anthropic, xAI, OpenAI), and failures of cloud infrastructure providers (Vercel, Supabase, AWS).

15. Indemnification

You agree to indemnify and hold harmless Aurora, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services, (b) your violation of these Terms, or (c) your violation of any third-party rights.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law principles.

The exclusive jurisdiction for all disputes arising out of or in connection with these Terms shall be the courts of Stuttgart, Germany, unless mandatory consumer protection laws of your country of residence provide otherwise.

For consumers within the EU, nothing in these Terms affects your rights under mandatory local consumer protection legislation.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Aurora regarding the Services. They supersede all prior agreements, communications, and proposals.

19. Contact